Technical Support
We maintain a staff of fully qualified computer and networking
technicians, all of which have substantial technical experience and
certification.
- We repair all brands of computers.
- We work on both hardware and software.
- We carry most parts in stock.
- We clean and repair HP
LaserJet and DeskJet printers.
- We are Microsoft trained and certified
- A+ Certified Service Center
- Microsoft Gold Certified Partner
- We can provide support on any network.
Labor Rates:
Desktop and Printer Technical Labor
Hourly Inhouse Rate (at our office) - $70 (plus bench fee)
(Inhouse rate also applies to remote assistance using our help desk or
other remote control software)
Hourly Onsite Rate (at your site) - $85 (Portal to Portal)
Minimum Labor Charge - $25 (plus bench fee)
Bench Fee - $5
Network and Server Engineer Labor*
Hourly Inhouse Rate (at our office) - $100 (plus bench fee)
Hourly Onsite Rate (at your site) - $115 (Portal to Portal Travel Time
Charged at $85 / Hour)
Minimum Labor Charge - $50 (plus bench fee)
Bench Fee - $5 *This rate category includes labor performed by our
internal certified engineers. Configurations and troubleshooting of
servers, network infrastructure, or advanced technical issues are examples
of this labor rate. The application of this rate will be determined by
TCMI staff.Off Peak Technical Assistance is available upon request and
will be charged at double the regular hourly rate.
Downloads:
Drivers - Get the latest drivers for
the hardware in your Marshall Star Computer.
Microsoft Update - An automated site to update your operating system
to include the latest service packs, security updates, and enhancements.
Microsoft Downloads - A searchable form to find updates to Microsoft
products. |
